15/10 stars. I could not have been more lucky than to end up at Toyota of Langhorne. I was interested in a Ford Escape they had listed so I called to inquire. I spoke with Mike Rocks and through the entire ordeal, YES- ordeal, though to no fault of the dealership, he was absolutely fantastic over the course of three days.
I still had a Fl driver's license, no insurance for the last 4 years because I didn't have a vehicle and nobody wanted to insure me- every turn was a hurdle.
Mike was incredibly patient, came into the dealership while he wasn't even scheduled, helped me navigate all the red tape and was SO lovely every step of the way while we worked through every wrong turn.
Lauren was also SUCH a big help! She found me a great deal that included GAP insurance- which I didn't even know existed- at the last minute.
I had never personally purchased a vehicle from a dealership. I had no idea what to do. Mike and Lauren made everything as easy as it possibly could be and better. I cannot recommend this team enough.
I'll be seeing them again soon, though! I plan on taking my SUV to Toyota of Langhorne every time it needs anything.
If you two see this, thank you for everything, especially your patience and extra effort to make this happen for me!