There was a bit of a hiccup when we went to pick up the car on a Friday.. (Short version) When we started our new 'Cross' up, an error code appeared on the display. We had to leave the car over the weekend. Team gave us a loaner, fixed the problem and install a set of roof rails that arrived per our order in the original sale. So, the car was even more complete and ready to take home. Saving us another trip across town. We love the car. Team Toyota rocks!